Modification History
Revised unit
Unit updated and equivalent to PRMCMN403A Facilitate effective teamwork
Unit Descriptor
This unit of competency specifies the outcomes required to monitor and maintain effective work group activities. It covers developing trust and confidence within the work group and requires the demonstration of appropriate communication methods in determining team roles and activities.
The unit also specifies significant planning skills to ensure members of the work group are clear about their roles and responsibilities. A participative approach is required to monitor and review team effectiveness in order to satisfy wider client needs.
Application of the Unit
This unit of competency supports individuals with significant team leading responsibilities. It applies to those without managerial or supervisory responsibilities. Performance would usually be carried out under routine managerial supervision, within company guidelines.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
1 |
Develop trust and confidence within team. |
1.1 |
Work group members are treated with integrity, respect and empathy according to company requirements . |
1.2 |
Company’s social, ethical and business standards are promoted according to company requirements. |
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1.3 |
Positive relationships are developed and maintained according to company, legislative and regulatory requirements . |
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1.4 |
Roles of work group members are determined in a cooperative manner according to company requirements. |
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1.5 |
Information on work requirements, specifications and company requirements is provided to work group members using effective communication techniques and suitable communication mediums . |
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1.6 |
Trust and confidence of work group members are gained and maintained through consistent outlining and competent demonstration of workplace procedures . |
2 |
Plan team activities. |
2.1 |
Work group members are included in planning work activities according to company requirements. |
2.2 |
Competencies and work capacities of work group members are considered, according to company requirements, when determining level and input of work planning. |
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2.3 |
Work group members are informed of interrelated work activities, where necessary, according to company requirements. |
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2.4 |
Work group members’ understanding of work objectives is verified according to company requirements. |
3 |
Undertake activities that foster effective teamwork. |
3.1 |
Forms of communication appropriate to work activities and work group are adopted according to company requirements. |
3.2 |
As part of full job plan, individual responsibilities for activities are assigned that reflect individuals’ competency. |
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3.3 |
Assistance, guidance and support are provided where appropriate to individuals in order to complete activities and achieve required work group outcomes. |
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3.4 |
Poor work performance is managed according to company requirements. |
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3.5 |
Problems are discussed and steps taken to seek resolution according to company requirements. |
4 |
Monitor and review team performance. |
4.1 |
Processes for work group performance review are developed according to company requirements. |
4.2 |
Feedback from individuals or work group is collected on a regular basis and used to identify and implement improvements in future workplace arrangements according to company requirements. |
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4.3 |
Performance and outcomes of individuals or work group are recorded and assessed to determine effectiveness of work arrangements according to company requirements. |
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4.4 |
Data on performance is reviewed and analysed and information is provided to relevant parties according to company requirements. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
This unit of competency could be assessed by observation of determining, planning and reviewing work group activities to facilitate effective teamwork. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit. In particular the person should demonstrate the ability to:
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Context of and specific resources for assessment |
Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements. Resource implications for assessment include access to:
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Method of assessment |
Assessment methods must:
This unit could be assessed on its own or in combination with other units relevant to the job function. |
Guidance information for assessment |
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support. Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Work group members may include: |
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Company requirements may include: |
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Legislative and regulatory requirements may take into account: |
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Effective communication techniques may include: |
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Communication mediums may include: |
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Workplace procedures may include: |
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Forms of communication may include: |
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Data may be information collected during work activities and may be: |
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Relevant parties may include: |
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Unit Sector(s)
Common
Custom Content Section
Not applicable.